SHIPPING

Every drolo pedal is built, tested and packed by hand in Belgium, and ships from here to pretty much anywhere in the world.

When does my order ship?

In-stock pedals usually leave the workshop within 1 to 3 business days. You’ll get an email with a tracking number as soon as it’s on its way.

During drops and busy periods it can take a little longer. If you need a pedal by a certain date, get in touch before ordering and I’ll tell you honestly if it’s doable.

How is it shipped?

All orders ship tracked, usually with FedEx or DHL, and with bpost within Belgium. Pedals travel in their box, inside a sturdy, padded shipping box.

The exact shipping cost for your address is shown at checkout, before you pay.

VAT, customs and import duties

Inside the EU: prices on the site are shown without VAT. VAT for your country is added at checkout, and there’s nothing more to pay on delivery.
Outside the EU: no EU VAT is charged. Your country may charge import duties, taxes and a handling fee when the parcel arrives. These are set by your local customs, are paid by you, and aren’t included in the price or the shipping cost.

Parcel lost or damaged?

If your tracking stops moving for a while, or the box arrives damaged, contact me right away, with photos if it’s damaged. Don’t refuse or throw away the packaging, it may be needed for the claim with the carrier.