Warranty

Every pedal is covered by a 2-year warranty against defects in parts and workmanship under normal use.

It doesn’t cover switches, pots, LEDs, knobs or jacks broken through misuse (physical shock, improper storage), nor failures caused by the wrong power supply, mods, tampering, or repair attempts. Shipping to me and back, along with any customs duties and taxes, is the customer’s responsibility.

A pedal that arrives faulty, or fails within 15 days of delivery, counts as Dead on Arrival (unless the fault falls under the exclusions above) and will be replaced free of charge.

Out-of-warranty issues can still be repaired at a reasonable price. If your pedal is faulty, get in touch, even if you’re not the original owner. This does not affect your statutory consumer rights.

Returns and cancellations

Outside of the warranty cases above, I don’t offer returns. If you want to cancel an order before it ships, that’s no problem, it’ll be refunded, but if you paid via PayPal I’ll deduct their transaction fees, since PayPal doesn’t refund those on a cancelled order.

Shipping and customs

If you’re ordering from outside the EU, you may need to pay duties or taxes on arrival. It doesn’t always happen, but it can.

Where possible I ship using repurposed packing materials. That’s not to cut costs, it’s to avoid wasting perfectly good material I’ve built up from ordering parts over the years.

Before you order

Please only purchase a pedal if you agree to these terms.